Transforming Senior Care: From Routine to Relationship

Creating genuine relationships in senior care goes beyond traditional services and scheduled activities. According to Civitas Senior Living, fostering a culture of shared experiences within their communities has redefined the care model, transforming routine daily interactions into meaningful bonds.

Building Bonds Through Programs

Civitas Senior Living embraces a progressive approach with its My Special Friend and Employee Engagement Program. Through these initiatives, they focus on building authentic friendships between residents and staff. As stated by Civitas Vice President Nicky Brown, these programs create a “feeling of belonging, trust, and satisfaction” that elevates community life.

My Special Friend: Personalized Experiences

The My Special Friend program exemplifies how individual connections enhance resident wellbeing. It pairs employees with residents to cultivate unique experiences, from crafting personalized projects to celebrating personal achievements. These interactions, according to Brown, help residents feel “truly known and valued.”

A Multi-Generational Community

Stories from families involving multiple generations illustrate the profound impact of these programs. Such as Courtney’s family, where several members across three generations reside at StoneCreek of Copperfield in Houston, showcasing the depth of connections fostered in these environments.

Employee Empowerment: A Cornerstone of Care

The Employee Engagement Program focuses on staff development and recognition, integral to nurturing a passionate workforce. By investing in continuous education and peer recognition, Civitas ensures its team is well-equipped to deliver exceptional care. “The best care for residents begins with a passionate, well-supported team,” Brown said, underscoring the program’s significance.

Creating a Flourishing Community

The synergy between these programs reflects a deeper commitment to community enrichment. As Brown notes, “when you focus on people first, the quality of care naturally rises.” This approach not only improves resident satisfaction but also boosts employee engagement and retention, creating a thriving community atmosphere.

The Civitas model serves as a beacon for other senior care providers. Programs that prioritize shared experiences, recognize staff achievements, and foster genuine relationships can transform the landscape of senior care, ensuring vibrant and meaningful living environments. According to McKnight's Senior Living, these practices are paving the way for enhanced quality of care in senior living communities across the nation.